Terms of Service
Last updated: January 4, 2026
These Terms of Service (“Terms”) govern your access to and use of ConsultFlow’s website, applications, software, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
If you use the Services on behalf of a company, hospital, clinic, university, or other organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Enterprise agreements. If your organization has entered into a separate written agreement with ConsultFlow, such as a Master Services Agreement (MSA), Statement of Work (SOW), Service Level Agreement (SLA), Data Processing Agreement (DPA), Business Associate Agreement (BAA), or other signed contract, that agreement will control to the extent it conflicts with these Terms.
1. Eligibility and Authorized Use
You may use the Services only in compliance with applicable law, regulation, contractual obligations, and professional standards.
- use the Services only for lawful and authorized purposes
- provide accurate information when creating or administering accounts
- ensure that only authorized users access your organization’s account
- use the Services in a manner consistent with applicable clinical, professional, ethical, and institutional requirements
You may not use the Services if you are prohibited from doing so under applicable law.
2. Accounts and Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account or your organization’s accounts.
- promptly notify ConsultFlow of any suspected unauthorized access or security incident
- use reasonable security measures to protect account credentials
- ensure that user access is appropriately managed within your organization
ConsultFlow may suspend or restrict access where reasonably necessary to prevent unauthorized access, protect the Services, or respond to security concerns.
3. Customer Content
“Customer Content” means data, records, files, text, images, documents, prompts, messages, and other content submitted to, uploaded to, stored in, or processed through the Services by you or on your behalf.
As between you and ConsultFlow, you or your organization retain ownership of Customer Content.
You grant ConsultFlow a limited, non-exclusive right to host, use, process, transmit, display, store, analyze, and otherwise handle Customer Content as necessary to:
- provide, maintain, support, and secure the Services
- improve system reliability, monitoring, and performance
- comply with applicable law, regulation, court order, or legal process
- perform obligations described in your contract, these Terms, and our Privacy Policy
ConsultFlow does not acquire ownership of your Customer Content through these Terms.
4. AI-Assisted Features and Professional Review
Certain Services may include AI-assisted or automated outputs, including summaries, drafts, recommendations, classifications, or other generated content.
You acknowledge and agree that:
- automated outputs may be incomplete, inaccurate, or inappropriate in some cases
- AI-generated content is intended to assist, not replace, qualified professional judgment
- all outputs used in clinical, operational, legal, financial, or other high-stakes contexts must be reviewed and approved by an appropriately qualified human professional before reliance or implementation
ConsultFlow does not provide medical, veterinary, legal, or other licensed professional advice through automated outputs unless expressly stated in a separate written agreement.
5. Acceptable Use
You may not, and may not permit others to:
- use the Services for unlawful, fraudulent, deceptive, or harmful purposes
- upload or transmit malware, ransomware, spyware, or other malicious code
- attempt to gain unauthorized access to accounts, systems, networks, or data
- interfere with or disrupt the integrity, security, or performance of the Services
- reverse engineer, decompile, disassemble, or attempt to derive source code, models, or underlying components of the Services, except to the extent prohibited by law
- scrape, harvest, or systematically extract data from the Services except as expressly authorized
- use the Services to infringe the rights of others, including intellectual property, privacy, or confidentiality rights
- use the Services to develop or train a competing product using unauthorized access to the Services or outputs
ConsultFlow may investigate suspected violations and take appropriate action, including suspension or termination.
6. Fees and Payment
If you purchase paid Services, you agree to pay all applicable fees and charges as described in your order form, subscription plan, invoice, or other applicable agreement.
Unless otherwise stated in writing:
- fees are due in the currency and on the schedule specified by ConsultFlow
- fees are non-refundable except as required by law or expressly stated in writing
- you are responsible for applicable taxes, duties, or governmental charges, excluding taxes based on ConsultFlow’s net income
If payment is overdue, ConsultFlow may suspend access to paid Services after providing notice where commercially reasonable.
7. Intellectual Property
ConsultFlow and its licensors retain all right, title, and interest in and to the Services, including all related software, models, workflows, interfaces, documentation, branding, and intellectual property rights, except for Customer Content owned by you.
These Terms do not grant you any ownership rights in the Services. Subject to these Terms, ConsultFlow grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription or service term.
8. Confidentiality
Each party may receive confidential or proprietary information from the other. Each party agrees to use the other party’s confidential information only as necessary to perform under these Terms and to protect it using reasonable care.
This section does not apply to information that:
- is or becomes public through no fault of the receiving party
- was lawfully known by the receiving party before disclosure
- is lawfully obtained from a third party without restriction
- is independently developed without use of the disclosing party’s confidential information
If disclosure is required by law, the receiving party may disclose only to the extent required.
9. Privacy and Data Protection
Your use of the Services is also governed by our Privacy Policy.
If the Services involve regulated personal data, protected health information, or other sensitive data, additional contractual terms may apply, including a Data Processing Agreement or Business Associate Agreement where required.
You are responsible for determining whether the Services are appropriate for your intended use and whether additional agreements are required under applicable law or institutional policy.
10. Third-Party Services
The Services may rely on or interoperate with third-party products, infrastructure, or services. ConsultFlow is not responsible for third-party services except as expressly stated in a separate written agreement.
Your use of third-party services may be subject to separate terms and privacy policies.
11. Disclaimers
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSULTFLOW DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CONSULTFLOW DOES NOT WARRANT THAT:
- THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
- THE SERVICES WILL MEET EVERY CUSTOMER REQUIREMENT
- AUTOMATED OUTPUTS WILL ALWAYS BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSULTFLOW AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSULTFLOW’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU OR YOUR ORGANIZATION TO CONSULTFLOW FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13. Indemnification
You agree to defend, indemnify, and hold harmless ConsultFlow and its affiliates, officers, directors, employees, agents, and licensors from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- your use of the Services in violation of these Terms
- your Customer Content
- your violation of applicable law or the rights of a third party
This section does not apply to the extent a claim results from ConsultFlow’s own breach of these Terms or misconduct.
14. Suspension and Termination
ConsultFlow may suspend or terminate access to the Services if:
- you violate these Terms
- required by law or regulatory obligation
- necessary to protect the Services, other customers, or third parties
- payment obligations remain overdue after notice, where applicable
You may stop using the Services at any time. If you or your organization terminate paid Services, fees already accrued or paid are not refundable unless required by law or expressly stated otherwise.
Sections that by their nature should survive termination will survive, including provisions relating to intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, payment obligations, and dispute-related terms.
15. Changes to These Terms
ConsultFlow may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the “Last updated” date above. Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.
16. Governing Law
These Terms will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles, unless otherwise stated in a separate written agreement.
17. Contact
If you have questions about these Terms, please contact:
ConsultFlow
Email: help@consult-flow.com
Contact page: /contact